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Downloads & Refunds

Download Policy

Upon successful completion of the purchase process, customers will be provided with instant access to download the eBooks in digital format. Customers will receive links to download their digital products in the thank you page of the checkout, along with an emailed link that will last for 30 days. Customers can download eBooks onto their devices, including but not limited to computers, tablets, and smartphones, for personal use only. The eBook is protected by copyright law and is intended for the purchaser's personal enjoyment and education.

Refund Policy

We are confident in the quality of our eBook and stand behind our product. Therefore, we offer a 100% refund guarantee within 30 days of the purchase date if customers are not satisfied with their purchase for any reason. To request a refund, customers must contact our customer support team at hello@mairahernandez.com and provide the following information:

  • Order number

  • Reason for the refund request

  • Confirmation of eBook deletion from all devices

Upon receiving a refund request, our customer support team will verify the purchase and process the refund within 5 - 10 business days. Refunds will be issued to the original payment method used during the purchase.

 

Conditions for Refund Eligibility:

  • Refund requests must be submitted within the specified refund period.

  • The eBook must not have been shared, distributed, or reproduced in any form.

  • Customers must confirm the deletion of the eBook from all devices upon requesting a refund.

  • Refunds will not be issued for requests made outside the specified refund period.

By purchasing and downloading our eBooks, customers agree to adhere to the terms outlined in this Download and Refund Policy.

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